Last Updated: October 10, 2026
Thank you for shopping with OnePaa. We are committed to delivering your order as smoothly and efficiently as possible.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays.
During peak shopping periods, promotional events, or other high-volume periods, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
2. Shipping Destinations
We currently ship to the destinations available at checkout.
Available shipping methods and delivery options may vary depending on your location and the products in your order.
If your country or region is not available at checkout, please contact us at support@onepaa.com to confirm whether delivery is possible.
3. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address, selected shipping method, order value, and other applicable factors.
Any available free-shipping offers or promotional shipping conditions will be displayed on our website or at checkout.
Customers are responsible for reviewing the final shipping charges before completing their purchase.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, carrier, and customs clearance process.
Our standard estimated delivery times are as follows:
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United States: 5–10 business days
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Europe: 7–15 business days
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Other international destinations: 7–20 business days
These estimates are for reference only and do not include order processing time. Actual delivery times may vary.
If a specific delivery estimate is displayed at checkout, that estimate will apply to your order, subject to applicable law.
5. Tracking Your Order
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number, if available.
Please allow some time for the tracking information to become active after the carrier receives your package.
You can use the tracking link provided in your shipping confirmation email to check your delivery status.
If your tracking information has not updated for an extended period, please contact us at support@onepaa.com.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.
Customs clearance procedures may also cause delivery delays.
7. Shipping Address
Please ensure that your shipping address, phone number, and other delivery details are accurate and complete before placing your order.
We are unable to guarantee changes to the shipping address after an order has been processed.
If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping fees or other costs may apply where permitted by law.
8. Shipping Delays
While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
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Customs inspections or clearance delays.
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Severe weather or natural disasters.
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Carrier disruptions or logistical issues.
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Public holidays or peak shopping periods.
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Other unforeseen circumstances.
If we become aware that your order cannot be shipped within the promised timeframe, we will notify you and provide the options available under applicable law.
9. Lost, Missing, or Damaged Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check with household members, neighbors, your local delivery location, or the carrier.
If your package is lost, arrives damaged, or appears to be missing items, please contact us at support@onepaa.com with your order number and relevant details.
We will work with you and the shipping carrier to investigate the issue and determine an appropriate solution.
Nothing in this section limits any rights or remedies available to you under applicable law.
10. Split Shipments
Depending on product availability, your order may be shipped in multiple packages.
If your order is split into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.
You will not be charged additional shipping fees for split shipments initiated by us, unless otherwise disclosed and agreed to at checkout.
11. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: support@onepaa.com
Brand: OnePaa
Website: https://onepaa.com